Recommendations and strategic message Essay Example | Topics and Well Written Essays - 500 words

Recommendations and strategic message - Essay Example Goldenberg (103) says that the service process in the service organization revolves around the customers. The process commences when the customer interacts with the system and is completed when the customer exists the system. The Service processes at the Straits begins with the customer entering the restaurant, the customer is then led to the dining table, before he reviews the menu. After reviewing the menu, the customer should place the order, the meal is then prepared before it is served to the customer. The customer is finally expected to pay the bill after eating the meal and before exiting the restaurant. In the process of serving the guest, the servers and the hostess at the restaurant should give the customers personalized attention though warm reception, provision of enough utensils, serving guest with beverages and water besides being attentive to any other needs of the guests. It is worth noting that the customer should experience satisfaction as he is taken through each of these stages of service process at the restaurant (Goldenberg 102). The satisfaction will be experienced through personalized attention from the servers and the hosts who are expected to be welcoming, attentive, and responding fast to the demands of the customers. a) The issue: the major issue at straits is that the hostess are not at the podium at all times to greet the guest besides acting unprofessionally. The primary data shows that the hostess were not available to greet the guests 60% of the time. c) Reasons for service improvement recommendations: 1). the customers have a bad attitude about Straits-most guest said that the hostess were unprofessional in the way they serve guest 2). Poor division of labor-for instance, some hostess were serving guests yet that is the role of servers, 3). Slow action- for instance the hostess have to reminded several times to attend to the guests. d) Recommendations: the objective of the recommendations is to

LEGISLATIVE FRAMEWORKS Essay Example | Topics and Well Written Essays - 1000 words

LEGISLATIVE FRAMEWORKS - Essay Example The reasonable man test1 has been used to establish the duty of care in most cases. In Adeels Palace Pty Ltd v Bou Najem, the court established that the owner of licensed premises owes a duty of care to all patrons of the premises to prevent them from harmful acts of other patrons. The defendant should have breached the duty of care owed to the plaintiff for liability in negligence to arise. The defendant is in breach of the duty where he fails to exercise reasonable care while fulfilling the duty. Establishing breach is a question of fact in most cases.2 In Doubleday v Kelly, the court established that failing to supervise a child who would probably engage in s harmful activity amounted to a breach of the duty of care. The defendant’s action should have been the proximate cause of the injuries suffered by the plaintiff. The defendant becomes responsible for those injuries that he could have foreseen under the circumstances of his actions.3 Otherwise, the plaintiff cannot prove that the actions of the defendant were the proximate cause of the injuries suffered. In Imbeere v McNeilly, the court established the standard of a learner driver, stating that the supervisor should take reasonable care to avoid causation of accidents. The harm or injury caused t o the plaintiff must be legally recognized. The harm should be physical to a person or the person’s property. The damages must be actual4 to the person owed a duty of care. Driving on public lanes and roads means that the driver has a legal duty to all other drivers, motorists, cyclists, and pedestrians. Phil, therefore, owed a duty of care to Collins as a cyclist on the road. Phil failed to exercise reasonable care in fulfilling his duty as a driver. Before taking a move, he should have looked at the persons beside, in front, and behind him to ensure no accident occurred. This breach is the proximate cause